Immaculate Restoration: Navigating the Toughest Moments in Business and Home Ownership

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In this episode of The Best Dam Podcast, our Jill sits down with Steve Pieri, the owner of Immaculate Restoration & Carpet Care, to discuss his 28-year journey as a business leader in the Las Vegas valley. From his early days as a college student running a carpet-cleaning business with a carpet scrubber to leading a specialized disaster recovery team, Steve shares how his company has evolved from a niche carpet-cleaning business into a full-scale restoration powerhouse.


Steve explores the vital role of "second responders" in the community, providing everything from preventive maintenance, such as air duct and dryer vent cleaning, to high-stakes emergency services involving fire, water, and biohazard recovery. With a focus on compassion and cutting-edge technology, this episode highlights the heart behind the "dirty jobs" and the dedication required to help families navigate their most difficult moments.


DISCUSSION


  • The"Dry in Place" Advantage: Steve explains the technology behind clean-water restoration, which enables his team to dry homes in 3–4 days using heated drying and evaporation rather than destructive demolition.
  • Preventative Safety: A look at the growing necessity of professional dryer vent and air duct cleaning to prevent residential fires, particularly in communities with high populations of seniors.
  • The Second Responder Role: Steve discusses the emotional weight of trauma and biohazard scene cleanup, emphasizing the importance of providing counseling and support for his staff.
  • A Legacy of Efficiency: Reflecting on his mother’s "clean as you go" and "touch it once" philosophy, Steve shares how these simple life lessons drive the efficiency and professionalism of his current team.
  • Disaster Relief & Giving Back: Steve recounts his "aha moment" during a 100-year flood in Las Vegas that ignited his passion for traveling across the country to volunteer for hurricane and flood recovery efforts.
  • Entrepreneurial Growing Pains: A humorous look back at Steve’s early career, including a carpet scrubber mishap that sent him through a wall and the "candy cane" nightmare of trying to dye carpets in the dark.


LEARN MORE


  • Immaculate Restoration & Carpet Care: Serving Las Vegas, Henderson, and Boulder City since 1998. https://immaculaterestoration.com/
  • Services Offered: Specialized in carpet and tile care, air duct cleaning, mold remediation, and emergency water/fire restoration.
  • Community Initiatives: Inquire about their "Community Service Days," where the team offers scheduled maintenance blocks for local neighborhoods.


KEYWORDS


Steve Pieri, Immaculate Restoration & Carpet Care, The Best Dam Podcast, Boulder City Chamber of Commerce


#StevePieri #ImmaculateRestoration #Restoration #DisasterRelief #TheBestDamPodcast #BoulderCityChamberofCommerce




Podcast Transcript


Jill: Important information that we'll be sharing today with Mr. Steve Pieri. He is with Immaculate Restoration and Carpet Care is also an additional part of that. So can't wait to visit a little bit more with you, Steve, because I've learned so much just in getting to meet you.


Steve: Yeah. Very nice to meet you as well.


Jill: So tell me a little bit more about what all you do at Immaculate Restoration. Because it isn't just the restoration side, it isn't just. The emergency side, you do a lot of preventative as well.


Steve: Yeah. and first and foremost, we, were born as a carpet cleaning company and then we grew into a restoration business, out of necessity from some of our clients and, having a need that we wanted to fill.


So, yeah, really started out as a carpet cleaning business, in Las Vegas. In 1998. We started serving the outlining communities like Boulder City as well around that same time, in Henderson. For our residential services, we do quite a bit. We do a lot of stuff. So carpet cleaning, tile and grout cleaning, upholstery cleaning, air duct cleaning is something that's gotten very popular over the last 10 years.


We do a lot of air duct cleaning, and even turf. So we service, the dog runs for a lot of the big hotels on Las Vegas Boulevard. We do 'em for our residential clients as well. I have my guys out to my house once every couple weeks to do mine and, it's really nice. So, and on the res, on the emergency side, we do fire, water, mold.


Biohazard and trauma scene cleaning. So if your house has a flood from a supply line break or water that came in from outside, we do that. We don't get a lot of that here in Vegas anymore. but supply lines very common. Clean water breaks. That's our specialty. If you have a clean water supply line break in your house, we don't have to be destructive.

If we get there in a reasonable amount of time, a lot of contractors come in and start cutting walls out.


Jill: Right.


Steve: If it's a clean water loss. We've got the technology, the training and the expertise to dry that in place without having to be destructive saves about 50% on up, in repair costs. So there's really nothing to repair once we're done.


Jill: Oh, that's awesome.


Steve: Yeah,

Jill: I've never really thought about that clean water versus flood water

Steve: Correct.

Jill: Concept. But yeah, I can see that, that, little bit of a relief factor for those homeowners when that's. The case.


Steve: Absolutely. Drawing in place is a big, is a really big advantage because we can be in and out of your life, so to speak, in three to four days versus if we start be getting destructive, cutting walls out removing materials. Now you're talking about a three week process typically to get you put back together if the supply chain has what you're looking for  


Jill: Right.


Steve: And what was removed and able to put that back.


Jill: So then as a contractor, do you actually put the drywall back in? Do you do the painting and all of that?


Steve: We don't anymore. we did for a while. We don't anymore, but we work with several contractors, that we've got great relationships with that are very quick and get out there. So we actually.


We still help with the process. We're still involved, but we don't do it ourselves. That's sub doubt.


Jill: Great. But you also though, help keep that process going because you can't finish until that's all that is done.


Steve: Correct


Jill: Yeah. That is impressive. I, there's so many aspects to what it is that you do that I hadn't really thought about.


So the trauma scene side of things.


Steve: Yeah.


Jill: Sadly. Unfortunately we've had that experience in our family, or family friend and so grateful to have, an entity that could be contacted for that. 'cause you don't think about it, that's not something you go, okay, I'm gonna put this magnet on my refrigerator,


Steve: Right


Jill:  So in case I need it in the future. But that is something that I'm so grateful somebody has the ability to do and handle biohazard type stuff. So thank you for offering such an amazing service. Thank you. But then thank you also for taking that right down to the residential side as well. And here in Boulder City with 51% of our population over the age of 55, there is a lot of people who they don't know how to replace a dryer vent.


let alone clean out a dryer vent and what the potential hazards could be to that. So I'm so grateful to know that simple things such as the duct cleaning and the dryer vent cleaning and the preventative maintenance that we can do on our homes, besides just carpet care and tile care, and now just learning about even turf care.


Yeah, I never thought about who the heck cleans all of those, all the public spaces like that. But, oh my gosh, so glad you do that.


Steve: We do a lot of the dirty jobs that nobody else wants to do. Sure. and you're right on the dryer vent cleaning. And we talked about it a little bit before we started, but, something that nobody not very often thinks about, yeah, hey, I change out the lint, I clean my lint filter and I should be good.


But a lot of that lint gets through and a lot of that lint builds up in your a line and it could cause fires. And it has caused several fires in the valley over the last, couple of years. That's why it's become such a. and in your face kind of thing Lately, like we have a lot of clients that are calling up and asking us to do a whole community's whole complex is doing all the dryer vents in their property.


Jill: So you actually are, you're not going to have business if you keep doing everybody's dryer vents. 'cause then the apartment complex won't burn down from we'll


Speaker 2: Down that Yeah. Down. We can fine with us. No, we'd rather not have to do the fires. we tell everybody all the time, these, we have these services available.


Hope you don't need them. We never wish for anybody to. Have to have these things, but it happens. It's a part of life and like you were talking about, especially in elderly communities. it's just part of life that's gonna happen. And having, and they don't have the, having a resource is important.


We have so many customers. That we've dealt with throughout the years that have no idea where to start. And there's actually insurance coverage. A lot of times if somebody passes away in the home or there's an accident in the home or something like that, a lot of times these are coverable events and sometimes people just don't know where to turn and we could help with that process and walk you through the insurance process.


Jill: That is great.


Steve: Yeah.


Jill: I'm sure insurance companies are very appreciative that they also have a resource to turn to too.


Steve: Yeah. And when, and we do a lot of work with insurance carriers and we really try to help people not have to put in a claim. if we can prevent you from having to put in a claim By, by, just, it just really depends on what happened and what the costs are and. What your personal situation is. we try to help avoid the claim. 'cause you only get so many of those before,


Jill: Right


Steve: You're uninsurable, right?


Jill: Yeah, absolutely. Those deductibles start really going up.


Steve: They do.


Jill: So in your line of work, and however it is that you got started in this line of work, maybe tell us a little bit about that, but have you had an aha moment? Has there been something that you just, man, I'm so glad I do this?


Steve: Yeah, I think, just being able to help people, We had a hundred year flood in Las Vegas.


I think it was 92 or something like that. And we were, our crews were out working and we were going down, we were up in, the North Las Vegas area at the time, got hit really hard and I think regional flood control hadn't gotten up there. Yeah. And done a lot of work at that time.


Or maybe they had, but this was just a bad flood. But there's a lot of neighborhoods that were really impacted. We were driving down the street and I saw. ev, every company you could think of, the green guys, the yellow guys, some of our local competitors. And we work with a lot of restoration companies because we have so much extraction power.


So these are all people that we've worked with and help 'em with extractions. A lot of strategic partnerships. And we came across the house and we were asking these ladies if they needed help, but they didn't have insurance.


And, I recognize their accents. I'm from upstate New York. We started talking, they happened to be from Rochester.


I'm from Buffalo. And I'm like, well, what do you mean you don't have insurance? They didn't have coverage because they weren't in a flood zone and that wasn't normal. And I said, well, we're gonna get you through this. We're gonna help out. And, that was like one of the first big charitable restoration jobs I had done.


But the, I think just the feeling from being able to help them. And them being completely at a loss, watching these three, I think they were all, I don't wanna say elderly and then say a number, so gonna get mad at me, but they were all elderly women, like just watching your grandparents out there trying to Pull, soaking wet couches out of a house, and the front of their house actually got blown inside the water had hit it so hard.


Oh man. So we, they were very leery, which I think, Older people, definitely leery of anybody saying, Hey, don't worry, you're not gonna charge you for this. So we drew up a quick contract and we let them know by no means were we gonna charge them for anything.

And they didn't have to worry about that. And we got them through it and handled them. and that kind of just lit a fire for our voluntary work. And so now, we'll. As often as we can, we go around the country to different disasters. We went to, hurricane Henry out in, Texas. Hurricane Helene in North Carolina.


Then the last big one we went to was the floods, just this last August out in Texas. We went out there and volunteered out there. But it's just, it just feels great to give back, when you're able to give back to the community. it just is. Yeah, that was our aha moment. Just being able to help those people and see what it did for them and being able to do that for others


Steve: A lot to us.


Jill: How neat.


Steve: Yeah,


Jill: What a neat feeling. So I would imagine you've also learned a lot over the years, right? A lot. So,maybe some, do you have maybe a professional, funny experience? I know we talked a little bit about, a couple things and actually you. Educated me as we were talking about a potential funny moment in your professional history.


Maybe you wanna tell us a little bit about learning about the dying process and the history of that.


Steve: I was gonna say another one, but we'll go back to the dying process.  


Jill: I have to hear this. I'm sorry. It's great.


Steve: I think the first time, so I started out, in college. My, my cousin who's now my business partner had a smaller carbon cleaning business servicing a very niche part of the community, and I was able to jump in and. And do work for him between classes and then go to class.


Oh, okay.


Steve: It worked out. But I'm gonna go to the dying story, but this first one I think is a little funnier. So I had never really ran the carpet scrubber by myself. It was my first day on my own, and I didn't bend it down. I kind of had it standing up and I didn't wet the carpet first, so it was a brush on a dry carpet.


Jill: Oh.


Steve: And so I turned the scrubber on and it threw me across the room and the scrubber went through a wall and put a big hole in the wall. And I was like,


Jill: Oh no.


Steve: Okay. So learning experience, definitely. Set the equipment up the right way and spray the carpet. But the big takeaway from that was, I, I went to maintenance.


I was scared because I just damaged the wall, but I went to the maintenance guy and told him what I did. He's like, don't worry about it, kid. I'll fix it. And, it kind of gave us that whole, Hey, listen, we're gonna make mistakes,


Speaker: Right.


Steve: How we handle those mistakes as a company is gonna set us apart.

So owning it right up front, telling somebody what happened. and, going in there and it. And it made it,kind of all go away. So, KA how to say you own your mistakes, work hard to correct them, and, but the funny one that you're referring to.


Jill: Yeah.


Steve: We'll, kinda the same scenario.


Jill: We'll go back to that. Let me add a little bit to that whole scenario.


Steve: Yes.


Jill: So I can only imagine as you got up from being thrown across the room, you're probably in a total embarrassed panic. Right. And embarrassed. Yes. Yes. But I am so grateful that maintenance guy also, I mean, the learning part of that also allowed you to realize that.

There are people that are just as compassionate.


Steve: That's right.


Jill: And they understand. That's, and I think that's fabulous. So glad that he was part of your lesson.


Steve: Yeah.


Jill: And also very glad that, you kept it up because that could have been one of those situations where you wouldn't have gotten to where you are today 'cause you're like, I'm out.


Steve: Yeah.


Jill: That was scary.


Steve: Sneak out the door. Pretend it didn't happen. Yeah. And somebody finds it and is never call them again.


Jill: That's awesome. Okay, now we gotta go back to the die story. I need to understand more about this. So I never even knew people dy carpet.


Steve: So this was early, early on in our career.


1998, I think. So we've been in business for 28 years, so 1998, we had a lot of those old color patterns still. So people had mov carpet, teal carpet. Blue carpet, green carpet, the, the pallets were a little different today.


Jill: Strong colors.


Steve: Strong colors.


Jill: Yeah.


Steve: And those colors would fade in the apartment communities.


It was more cost effective to dye the carpet. So dyeing the carpet, reintroduced a color, and kind of,gave a more consistent look for worn carpet. It kind of just freshened up. I call it brand used.


Okay. But anyway, it was really common that it's not done so much anymore, because the cost of goods has gone down so much that a lot of people aren't dying.


Where we're dying now is if you're. cleaning the house and you spill some bleach or you're washing machines in front of your, a carpeted hallway and you spill bleach, we could go in and reintroduce that color and do a spot dye.


Jill: Oh.


Steve:  As opposed to replacing that whole carpet.


But the scenario that you're talking about is, we, there was a move in the next day. It was an emergency move in. We were, behind on our schedule 'cause we were still running the truck. my partner and I were still running the truck back then and, The manager insisted that we shot a dye. There was no power in the unit. It was late at night. We brought in portable lights.


Jill: Oh, Jim,

 

Steve:  Trying to light it up, but you just don't have the right amount of light to shoot. And d it's like a hairdresser trying to dye your hair in the dark. Right. It's like good luck. So it was a mov carpet.


And when we went there the next day, we kind of candy striped it, it looked like a candy cane. It was just like stripes throughout. It is, it wasn't even, we were able to fix it right away once we had proper lighting. But yeah, that was a bit of a nightmare.


So doing things that you know you shouldn't do, and the ability to say no and hey, we're gonna.


We should have just said no and just insisted on doing that in the morning.


Jill: Yes.


Steve:  Anyway, which is what we ended up having to do. But


Jill: Yeah. Stick to your guns.


Steve:  Stick to your guns,


Jill: Then you end up doing double the work.


Steve:  That's right. That's right.


Jill: That is crazy. And like I said, I had zero clue that people even dyed carpet.


Steve: Yeah.


Jill: But I guess, like you said, the traffic pattern or whatever. So after you dye carpet, does it get on your feet?  


Steve:  No. it, it locks in just like a dry dye.


Jill: Really?


Steve:  Yeah


Jill: That's crazy.


Steve: Yeah. We rinse it out. You rinse out the dye, there's a product that you put on to set the dye In place. But yeah, no, it shouldn't come off on your feet.


Jill: That is crazy. I had no idea.


Steve:  Now a lot of today's products, too, are a blend of, different materials. So they actually use plastic. There's, olefin carpet is made. It's almost all plastic, right?


Jill: Oh.


Steve:  So it won't, you can't get water into it. so you can't die it.


Oh, yeah. it's made out of like old PVC pipe and like recycling material.


Jill: Well, I'm glad there's a recycled factor there, but


Steve: Yeah.


Jill: Yeah. That's hard


Steve: To clean. Tough to clean. Don't put it in your house.


Jill : Interesting. Yeah, I will. It wears very badly. Yeah, I did. I do have hardwood like you had talked about.


Yeah. But on my, except for my stairs, and I do need to replace those stairs because, I have had them cleaned multiple times and they just look like garbage stairs. Yeah. So it's time to replace, but not with a plastic grade recycled carpet. Right?


Steve: Correct.


Jill: Okay. Good to know. I'll spend a little bit more, yeah.


Not that I ever plan on dying it, but


Steve: nylon carpets good. Stuff. Yeah.

Jill: All right. Well very good. So I wanna know a little bit more about you and who makes up the ownership of this great company. So Steve, what was your first job?


Steve: My very first job, I think I would probably say it was either Mr. Bieber's or, well, my first job was probably filing at a doctor's office.


But Mr. Bieber's, what I kind of consider my first job,


Jill: Mr. Beepers,


Steve: Because I was outta my own. I dunno if you remember them.


Jill: I do.


Steve: They were Maryland Parkway, like way back in the day.


Jill: I remember their commercials.


Steve: They were great. A lot of people get them confused with j and j Beepers, but it was, Mr. Beepers was different and I started out as a runner there.


kind of made me realize I didn't like being stuck in an office. I kinda liked being out and about, every day, not sitting at a desk. they kind of moved me into a sales position. and then those ladies actually, when they closed Mr. Beepers, they bought a radio station. I became an ad executive for them like at 19.


Jill: Oh, that's cool.


Steve: I was selling ad specs for radio, which was kind of cool.


Jill: Huh. I never knew. That was the transition for the Mr. Beepers.


Steve: Yeah, they went to K Jewel radio.


Jill: Oh, that's awesome.


Steve: And they've now sold out of it and the caul has changed its format a little bit, but yeah.


Jill: Right. Yeah. So I used to work for a Motorola radio company over on industrial, and they did some work with Mr. Beepers


Steve: Barcom


Jill: Way. it was, yeah, wasn't way back.


Steve: No way,


Jill: Way back when.


Steve: That is so funny. Did you know Tna?


Speaker: I don't remember that name.


Steve: Actually. That would've been her maiden name back then. I don't know her maiden name. But yeah, my, good friends of mine, she was at BearCom forever.


Jill: That is awesome.


Steve: Yeah. Small world.


Jill: So,


Steve: We were customers, by the way, of BearCom.


Jill: Oh, really?


Steve: Yeah. Yeah. Divine Carpet Cleaning was our first name, and then we grew into Immaculate. But yeah, we used all the two-way radios and all that stuff to, to communicate to our team


Jill: Divine. Interesting. And where did you come up with that name?


Steve: Actually, my, my, my partner came up with that name and our slogan back then was, we worshiped the ground, you walk on. It was


Jill: Oh, thats awesome.


Steve: It was really catchy and tagging. And then as we grew into restoration, we kind of, transitioned into Immaculate, but.


Jill: And it absolutely makes sense.


Steve: Yeah.


Jill: I'm loving it. Okay. So, Steve, what's something that somebody doesn't know about you or that not many people know about you?


Steve: Oh, I think,


Jill: I heard that you enjoy


Steve: Drawing buildings. Yeah. I thought I figured that's where we were going with it, but yeah, my passion for drawing buildings is kinda odd. Like, I just, I really kind of geek out on the process, so.


Jill: Really?


Steve: Yeah. and it's more to that in place drawing, like we were talking about for clean water losses. I love showing people how it works and how it can work, and there's so many people just don't understand what it is that we're doing. But we put a bunch of fans in the room. we use heated drying equipment.


Instead of blowing cold air, we blow warm air on walls.


Jill: Oh,


Steve: Hot air dries faster. We drying your hair. You put your clothes on dry. Well, using hot air.


Jill: Right.  


Steve: So the hot eye, hot air dries faster. Alls we're doing with the fans is creating evaporation. We're putting that moisture into the air and then we use low grain, refrigerant dehumidifiers to pull that out of the air.


Jill: Oh,that makes sense


Steve: So we could literally show you the water jumping out of the walls and going down the drain.


Jill: That's crazy.


Steve: Yeah.


Jill: And so then, your skillset and something you like to do more as a passion project is actually translated into important use


Steve: Yeah.


Jill: In the restoration side of things.

Steve: Yeah. We thought we were gonna do a lot more drying when we ran out to these hurricanes. And the, a lot of the hurricanes end up being. Full demo when I went to North Carolina, the community that I was working in for the week few weeks that I was out there, those houses were actually up to the roof line underwater.


Jill: Oh my gosh.


Steve: So the photos and the story and the journey of what those people went through is, it's crazy. you hear how, they were fighting for their lives, like they were escaping.


Jill: Yeah.


Steve: Like people were getting trapped in their attics. There's people that didn't make it out. So,being out there and kind of hearing all that and seeing it and being able to help is just that. That's awesome. So yeah, kind of all.


Jill: Your staff must have to also have, I mean, that's gotta be emotionally draining for you and staff. How do you keep them motivated and charged?


Steve: It definitely is, especially on the trauma side. So there, on the trauma side, there's things that, you know. We see and deal with that. Sometimes people, they need to talk. so we have outlets available. Obviously my door's always open to come in and sit and talk.


And they've all done this for a while now, so we're pretty good at it.


Jill: Right.


Steve: And they're pretty empathetic. when they go out, they, they respond very well with the families. And we always get great letters back. your team was amazing and we love that and appreciate that.


So we share that with them. But there are times where somebody's saw something or dealt with something that. Doesn't sit well with them. And so we have counseling available.


Jill: That's great.


Steve: So only a couple people have taken up on it. They're, they need to talk. These guys are proud guys, but sometimes you need to talk about this stuff.


Jill: Absolutely.


Steve: And I gotta let it out. there's times where I'll be telling a story to somebody and they're just looking at me like, whoa, like, how do you deal with this? And I'm not even realizing like how traumatic some of it sounds, but.


Jill: Yeah, I'm a cop's wife. I hear absolutely stuff all the time.


Steve: Oh yeah, absolutely.


Jill: But also very grateful to know that there's somebody out there. And I did wonder, I'm guessing you guys have got to have some compassion that they can kind of listen.


Steve: Well, like, as, as a first responders wife, so we're second responders, right? So you guys are in first, but we're coming in, right behind.


Very often. Right behind the fire department. Right behind the police department.


Jill: Yeah.


Steve: And dealing with the aftermath and the tragedies that might have happened and even if it's not a tragedy, a flood in your house.


Jill: Oh, yeah.


Steve: Like for us, we see it every day. Right. But if you've never gone through that, it's devastating.


Jill: Absolutely. Fire.


Steve: Its a huge deal. Yes. Fire,


Jill: That fire sounds so scary to me.


Steve: Fire is really, really emotional. When people have, go through fires, it's such an emotional thing because you're losing so much if all your belongings are gone


Jill: Yeah.


Steve: There's, you see all stuff


Jill: Complete invasion.


Steve: Yeah,


Jill: That is, that's, I'm just glad to know that you offer, counseling or those types of services.


Steve: Yeah.

Jill: So one of my favorite questions to ask is, what book are you reading?


Steve: Currently I need to read a book. I've been doing a lot of time online at surfing, but last book I read, was probably Chris Kyle's book.


Jill: American Sniper


Steve: In My American Sniper.


Jill: Yeah.


Steve: Yeah. I like military, I like history. I like to read like biographies. I like a lot of that stuff.


Jill: Yeah. There's that educational component slash decompression component 'cause you're in somebody else's world slash entertainment. I mean, there it is.


Just, yeah, well-rounded.


Steve: Yeah, that was a really good book.


Jill: It was. I, my husband and I listened to it on a road trip, so I was listening to it being narrated a man. And then I also was reading different sections and I had to stop multiple times. That one's intense.


Steve: Yeah, it is.


Jill: Very, very grateful. A little bit for his service, and grateful for, the men and women who are willing to, are dedicated to that line of work. But, oh man, that was a tough one.


Steve: Yeah.


Jill: So I would imagine that you have pretty amazing mom, a mom and a dad that have, taught you something that you still carry into your life today.


Steve: My, I hear my mom's voice in my head all the time, not to take anything away from my dad. Different lessons. good ones really good ones. My dad was like. One of those just like a tougher guy,


Jill: Yeah.


Steve: To build a little gritty. but I hear my mom's voice in my head every single day when I'm doing small tasks, even things at work.


And these are things that I've actually taught to my team as well. And just silly little life lessons, like clean as you go.


If you're cleaning it, like some people will cook and clean in the kitchen. Like my teenagers for instance, like when they first started, I could come downstairs and figure out everything they had for breakfast, every utensil they used.


Jill: Right


Steve: Which band they used. Right. So cleaning as you go, and then touching things once, if you're touching it, put it where it belongs, take it back, instead of multiple trips, things like that.


Jill: That efficiency factor.


Steve: Very, very proud moment for me is when I went to visit my son at college.


He's a freshman up in, up in Idaho and I watched him. Finish his meal, take his dish, immediately, wash it, cleaned it, and put it away. I'm like, you don't use the dishwasher? He's like, no, dad. Too many steps. He goes, wanna touch it once? Put it away. Clean it. It's done.


Jill: Oh my gosh.


Steve: I'm like, love that. proud moment.


So he listened at some point.


Jill: That's amazing. Yeah. at some point in time our kids actually start to get it.


Steve: They do.


Jill: And then we stopped being stupid and we're smart again.


Steve: That's right.


Jill: that teenage time, it's just amazing how dumb we are. But then all of a sudden, whoa. We are like smart again.


I love it.


Steve: And they wake up one day and they're like, man. Mom and dad were right, like I. I get it now.

Jill: Yeah. That is amazing. I am so grateful to Thank you have immaculate restoration and, carpet care as a member of the chamber.


Steve: Thank you.


Jill: So thank you very much.


Steve: Happy to be here.


Jill: We appreciate you to be, we're glad to have your service so that we can recommend you and not only on the, restoration side of things, but also on the maintenance side.

And so thank you so much for being a part of this community and, thank you for being such a great asset.


Steve: Thank you. And we'd love to learn more about. About your community and what your needs are as well. we were talking about maybe even sponsoring a day to where we have a crew that comes out here like a day of the month or something where multiple people could schedule and


Jill: Yeah.


Steve: Do a bunch of carpet cleaning or air duct cleaning or something like that.


Jill: Absolutely.


Steve: So we're really, excited to get involved with Boulder City more and find a, learn more about what needs. Your community has that we could help fill?


Jill: I really appreciate that because I've got a dryer in a basement, a dryer upstairs, and I need them both checked.


Steve: You know what we, we've actually volunteered with, I dunno if this is considered Boulder City. We used to do work for, St. Jude's Ranch.


Jill: Oh yeah. They're right across the street. Yeah.


Steve: Yeah great.


Jill: We're, thank you for doing that.


Steve: Yeah, no problem.


Jill: That's, such a great organization. It's I truly appreciate you.


Steve: Thank you.


Jill: There's gonna be more information in the show notes so people will be able to find you and find out a little bit more about like your channel eight segment. So I'm excited that we'll be able to highlight feature that. And, again, thanks for being here.


Speaker 2: Thank you very much for having us.


We appreciate, you allowing us into the community.


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